Processing Time
Orders are shipped within 1-3 business days.
Please note that shipping fees are non-refundable.
Domestic Shipping for the United States of America
We ship USPS, UPS, and FedEx based off the most efficient cost and speed. Tracking information will always be sent to the email given during checkout to inform you of the carrier and delivery date. Delivery dates vary based on weekends and holidays. On average, most packages will be delivered within 4-7 business days.
International Shipping
We ship USPS, UPS, and FedEx based off the most efficient cost and speed. Tracking information will always be sent to the email given during checkout to inform you of the carrier and delivery date. Delivery dates vary based on weekends, holidays, and the time it takes for the package to clear customs. On average, most packages will be delivered within 7-15 business days. All custom duties, taxes and fees are the sole responsibility of the customer.
Shipping Address Changes
We can only update shipping addresses for orders being shipped within the United States of America. If you need to change your shipping address, contact us within 30 minutes of placing your order via the Contact form, with the subject “Attn: Address Change [Your Order Number].” Be sure to include both the original incorrect shipping address and the new address you'd like your order to be sent to. The email address used to place your order and the one you use in the contact form must match. After 30 minutes, address changes will no longer be possible.
Order Modifications
Once an order is placed, we are unable to modify it, including changes to item quantities or coupon codes. If you need to make a change, cancel your order within 30 minutes by submitting the Contact form, with the subject “Attn: Cancel [Your Order Number].” A full refund will be issued. After 30 minutes, cancellations will no longer be possible.
Canceling Orders
Orders can only be cancelled within 30 minutes of ordering via the Contact form, with the subject “Attn: Cancel [Your Order Number].” A full refund will be issued. After 30 minutes, cancellations will no longer be possible.
Undelivered Shipments
If your tracking states that your package has been delivered but you have not received your items, please allow an additional week for the delivery of your package. After that time period, if you still have not received your package, contact us via the Contact form, with the subject “Attn: Undelivered [Your Order Number].” We will investigate with the carrier for one week. If the package still hasn’t been found, we will issue a Store Credit for the order amount to your account. In the event that you did not create an account, we will issue you a coupon code for the order amount. The coupon will be valid for 6 months. Monetary refunds will not be issued.
Flat Rate Shipping
United States of America: $5.75
Canada: $15.00
United Kingdom, France, Netherlands, Belgium, Germany: $25.00
Free Shipping On Orders Over
United States of America: $45
Canada: $100